Terms of Service
Effective from 12 August 2026 · Last updated: 12 August 2026
1. Introduction
These Terms govern the relationship between Superhostem s.r.o., company ID 29503825, registered office at Uralská 689/7, Bubeneč, 160 00 Prague 6, registered with the Municipal Court in Prague under file C 447639 ("Provider"), and the User of superhostem.cz.
The service is intended for persons using it in connection with systematic or gainful accommodation, rental-property management, or another professional activity, whether or not that activity requires a trade licence. A User therefore generally does not act as a consumer. A User who believes they are contracting as a consumer must notify the Provider before ordering a paid plan; mandatory consumer rights remain unaffected.
Superhostem.cz is a Software as a Service (SaaS) platform for accommodation hosts to manage short-term rentals – reservation management, guest administration, automated foreign nationals reporting to the Czech Alien Police via Ubyport, and other administrative tasks related to short-term accommodation.
2. Account Creation and Service Access
By registering and first logging into the application, the User confirms they have read, understood, and agreed to comply with these Terms. The service agreement is concluded at the moment the account is activated.
The User must be an individual aged 18 or older, or a legal entity represented by an authorised person. Login credentials are non-transferable.
3. Scope of Service
The service includes in particular:
- Management of accommodation properties and reservations
- Guest registration and personal data management as required by law
- Automated foreign nationals reporting to the Czech Alien Police via Ubyport
- Synchronisation with booking platforms (Airbnb, Booking.com) via iCal
- Sending registration links to guests and communicating with them by email
- Fee management and invoicing
- Automated messages and notifications
Availability of specific features depends on the chosen subscription plan. The Provider reserves the right to modify the feature set and will notify Users of significant changes in advance.
4. User Account and Security
The User is responsible for all activities performed through their account. They must protect their login credentials from misuse and promptly notify the Provider of any suspected unauthorised access.
Ubyport login credentials (WS username and password) are stored in encrypted form, protected against routine access, and decrypted server-side only when necessary to perform an action requested by the User or an automation of the service.
5. User Obligations
The User agrees to use the service in compliance with applicable law, in particular:
- Act No. 326/1999 Coll., on the residence of foreign nationals in the Czech Republic (reporting the accommodation of foreign guests)
- Act No. 565/1990 Coll., on local fees (accommodation tax)
- GDPR Regulation and Act No. 110/2019 Coll., on personal data processing
- Applicable terms of booking platforms (Airbnb, Booking.com, etc.)
The User must not enter false data into the system, attempt unauthorised access to third-party data, use the service for activities contrary to law or good morals, or overload the system infrastructure.
6. Payments and Subscription
The service is provided on a paid subscription basis. Current pricing is listed in the application. Payments are processed through a secure payment gateway.
Subscriptions renew automatically unless the User cancels before the renewal date. Refunds for unused periods are not provided as standard, except as required by law or by individual agreement.
7. Service Availability and Changes
The Provider strives for maximum service availability but does not guarantee uninterrupted operation. Planned maintenance will be announced in advance. To the extent permitted by law, the Provider's liability is limited to damage demonstrably caused by its own breach of duty; in particular, the Provider is not responsible for outages or errors of third-party services (such as Ubyport, booking platforms, or email providers) or for circumstances beyond its reasonable control.
The Provider reserves the right to unilaterally amend these Terms. Users will be notified by email or in-app notification at least 30 days before changes take effect. Continued use of the service after the new terms take effect constitutes acceptance of the changes.
8. Data Processing Agreement and Data Responsibility
This article constitutes a data processing agreement under Art. 28 GDPR. The User is controller and the Provider processor of guest data. Processing lasts for the agreement and includes storing, structuring, displaying, importing, exporting, transmitting, and deleting data to manage reservations, guest registration, guest books, fees, communications, and Ubyport reporting. It concerns guests, contact persons, and data described in the Privacy Policy.
The Provider processes data only on the User's documented instructions, including service settings and use, these Terms, and other written instructions. It will warn the User if it considers an instruction unlawful. Persons with access are bound by confidentiality, and the Provider maintains security measures appropriate to risk under Art. 32 GDPR.
The User grants general authorisation for subprocessors listed in the Privacy Policy. The Provider will notify material intended changes; the User may object on legitimate data-protection grounds. The Provider will impose equivalent duties on subprocessors and use an applicable Chapter V GDPR mechanism for transfers outside the EEA.
The Provider will reasonably assist with data-subject rights, security, breach notification, and impact assessments. At termination, at the User's choice, it will return data in an available export format or delete it unless law requires retention; backups are deleted in the ordinary cycle. It will provide information reasonably needed to demonstrate compliance and permit an audit no more than annually unless an incident or authority requires more; audits must not compromise security or other customers' data, and extraordinary costs are borne by the User.
9. Termination
The User may terminate the agreement at any time by cancelling their subscription or sending a written request to delete their account to the contact email. After termination, User data is retained for the period required by law (see Privacy Policy), then permanently deleted.
The Provider may terminate the agreement immediately in the event of a serious breach of these Terms or applicable law.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Czech Republic. Any disputes will be resolved preferably by amicable means. If agreement cannot be reached, the competent courts of the Czech Republic have jurisdiction.
Where a User acts as a consumer, mandatory rights remain unaffected, including statutory rights concerning defective digital services and withdrawal from a distance contract where not lawfully excluded. Consumer ADR is provided by the Czech Trade Inspection Authority, Štěpánská 796/44, 110 00 Prague 1, adr.coi.cz.
11. Contact
Superhostem s.r.o., company ID 29503825, Uralská 689/7, Bubeneč, 160 00 Prague 6. Please send enquiries, complaints, or requests to: info@superhostem.cz