AI photo comparison and check-in checks
Superhostem flags obvious nonsense in guest details, checks addresses for clear contradictions and compares the lead guest’s photos. Mistral AI handles photo comparison; AI reviews submitted text. Your team sees what needs attention in Guests and in the reservation.
Photo comparison with Mistral AIThe result is for the host. Guests see the capture steps, not the AI verdict, score or explanation.
Mistral also powers projects at
Selfie
Document portraitThe lead guest provides a selfie and a portrait extracted from the document.
Review entered details, citizenship read from the document and guest photos. Each check has its own purpose and result.
AI and local rules flag placeholders, malformed contacts and addresses that clearly contradict the selected country of residence. Different citizenship and residence countries are valid.
When a reliable citizenship reading is available from Mistral OCR for the same document, an exact comparison flags a different saved citizenship. The issuing country is not used as citizenship. OCR errors can be accepted after review.
Mistral AI compares the lead guest’s two photos. The host receives the assessment and reviews uncertain results.
Guests carries a persistent count of unresolved data warnings. Open a warning for quick review, or use Detail → AI review to return to the findings.
Where you find the result
See the submitted form with each flagged value highlighted and explained beneath its field. Correct the data or mark it acceptable. Opening the form alone does not clear the warning.
Also available in Detail → AI review and below the reservation’s guest list. Photo review and data review are resolved separately.
Needs review
AI reviews submitted text. Photographs, raw document numbers and access codes are excluded from this review.
Enable data review separately for each propertyOff by default, separate from Light, Medium and Strict photo presets. When available for your account and enabled, it reviews completed current and upcoming stays as well as new submissions and edits. Guests finish check-in normally.
The guest supplies the photos. Your team sees the assessment below the reservation’s guest list.
Actual Superhostem review component with AI-generated photos of a fictional guest and an illustrative assessment, not a real guest result.
Mistral OCR · Mistral AI
Powered by Mistral, the French AI company. Its technology helps us speed up document entry and gives hosts a second look at guest photos.
From banking to shipping and employment services, Mistral helps teams work with documents and everyday information.
Faster access to internal documents and AI-assisted data extraction across the banking group.
AI support for shipping documents, customer enquiries and day-to-day logistics.
Jobseeker-profile summaries and easier access to employment rules for France’s public employment service.
For document reading and photo comparison, we chose Mistral, a French AI specialist. These images are processed through its European regional service.
Our Mistral OCR and photo-comparison requests use Mistral’s EU regional endpoint, with no automatic fallback to the global endpoint. Mistral documents infrastructure in EU and EFTA countries for this service.
This concerns model processing, not a guarantee for all storage. Mistral states default EU hosting, while allowing some transfers and operational metadata outside the region. Superhostem’s application storage and retention are separate.
Text checks are a separate AI feature. Mistral’s European regional processing applies to document OCR and photo comparison, not to text review.
What is automatic, who sees the result and when your team steps in.
No. AI photo comparison assists the host. It neither guarantees identity nor proves fraud when a comparison is uncertain. The host can inspect both images and record a manual review.
No. The verdict, confidence and explanation are available to the host below the reservation guest list. The guest sees the photo-capture flow.
No. Form rules check required fields and invalid values. OCR reads the document number. AI photo comparison is a separate optional feature using Mistral AI through the EU regional endpoint.
Verification photos are automatically deleted no later than one calendar month after the first upload. Guests and authorised staff can remove them earlier. The assessment may remain visible in the reservation after the photos expire.
No. People can live in a different country from their citizenship. Address review uses the selected country of residence. The OCR check compares only saved citizenship with an explicit, reliable citizenship reading from the same document; it does not substitute the issuing country.
The Guests navigation badge and guest-row warning lead to review. Findings are also in Detail → AI review and below the reservation guest list. Correct the data and let a successful recheck resolve it, or explicitly mark it Reviewed—data acceptable. Opening a record does not clear a warning.
Text review uses AI with photographs, raw document numbers and access codes excluded. It is off by default, separately enabled per property when available for the account, and does not block guest registration. Mistral AI photo processing is a separate service.
Keep guest capture simple and place the comparison where your team manages the reservation.
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