Superhostem supports two guest-access approaches: an automatic TTLock PIN tied to a reservation, or a permanent property code managed manually. Connect a compatible lock and manage access validity and PIN changes directly in the app.
Each stay has its own PIN. Superhostem creates and manages automatic TTLock PINs based on the reservation. Save a manual code for the property or an individual stay when needed.
Automatic optionOne stay. Its own access.
Automatic PIN
Valid only during the stay
TTLock lock
Check-inCheck-out
The reservation defines the access window. Each stay has its own PIN.
Two ways to manage PINs
Choose an automatic PIN for each stay or a permanent PIN you manage manually. For manual access, a reservation-specific code can override the shared property code.
Automatic or manual
1. Automatic TTLock PIN
A unique PIN for each stay. Superhostem creates and manages it directly on the lock.
Automatic PIN
The system creates a separate code for each assigned lock and reservation.
6 digits · check-in to check-out
Custom replacement PIN
The owner chooses a different code for existing access.
4–9 digits · same validity window
The reservation controls validity. TTLock must confirm changes.
2. Permanent PIN, managed manually
Save one shared code for the property. Override it for an individual reservation when needed.
Permanent property code
Used when the persistent manual PIN method is selected. A reservation override takes precedence.
Shared across multiple stays
Reservation code (optional override)
Use a different, manually created code for one stay instead of the default.
For one specific stay
Saving a code does not program the lock. Set validity separately in TTLock.
The PIN follows the stay
An automatic PIN is created before arrival, works only during the stay and updates when dates change. Requests and confirmations have distinct statuses in the app.
01
Creation before arrival
Creation starts automatically 48 hours before check-in. The owner can request it earlier.
02
Confirmed PIN
After TTLock confirms, the code is ready. It works only within its configured time window.
03
End of stay
The PIN expires when validity ends. Removing its record is a separate operation.
Dates change
Access validity is updated. A pending change remains visible until confirmed.
Reservation cancelled
PIN removal is requested. Until confirmed, its status remains removal pending.
Gateway offline
The operation waits or reports an error and is retried. An unconfirmed change is not shown as complete.
PIN management in the reservation
See access validity and status for each door alongside the stay. Open PIN management from the same place.
Status and validity together
See which doors have a confirmed PIN and exactly when it is valid.
Your PIN, the same stay window
Replace an active code with your own. The stay’s validity window remains unchanged.
History without exposing PINs
Open the history of requests and confirmed operations. PIN values are not stored in it.
Actual app panel with demo data. Open the screenshot to zoom in.
Before connecting a lock
Compatibility and the actual feature scope.
What does automatic TTLock integration require?
A compatible TTLock lock with V4 passcodes, an available gateway and authorized-admin access. Check the specific model and firmware; a normal eKey is not enough.
Do you also support one-time or recurring PINs?
The app implements timed reservation PINs and custom replacement. This integration does not offer TTLock’s one-time or recurring PIN types.
How does the guest get the PIN?
Confirmed PINs are available in the verified private guide once the configured access requirements are met. Message templates and email automations can include the effective PIN through the access-code variable. Pending or unavailable access is not sent as a ready PIN.
Can I manage hotel rooms and shared entrances?
Yes. Room access and shared entrances are configured separately, and each can use its own manual or TTLock method. A reservation receives access for its assigned rooms and applicable entrances. Private, test, unconfirmed and cancelled stays do not receive automatic reservation PINs.
What happens during an outage or cancellation?
Cancellation requests code removal. Without an available gateway, the operation may wait for connectivity; the app shows a pending state or an error. Keep a backup entry method.